Refund policy
Return Policy for Lalaimport.pk (15 Days)
At Lalaimport.pk, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy within 15 days from the date of delivery.
Conditions for Return:
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Items must be returned in their original condition, unused, and with all original tags and packaging intact.
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The return request must be initiated within 15 days of receiving the item.
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Certain products, such as items on clearance or personal care products, may not be eligible for return. Please check the product description for return eligibility.
How to Initiate a Return:
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Contact our customer support team via email at lalaimport@gmail.com or through our helpline at [phone number] to initiate your return.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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Our team will guide you through the return process and provide a return shipping label if applicable.
Refunds:
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Once we receive and inspect the returned item, we will process your refund.
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Refunds will be issued to the original payment method within 7-10 business days.
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Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
Exchanges:
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If you wish to exchange an item, please follow the return process above and place a new order for the desired item.
We value your satisfaction and are here to help make your shopping experience as seamless as possible.
For any further questions or assistance, please contact our customer support team at lalaimport@gmail.com.
